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|  | |  | | | Panasonic Toughbook CF-74 Core Duo 2.0 GHZ 160GB HD 4GB Windows XP | | | | | | | |
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Pana-CF74-4GB160GBWXP | | Availability:
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| | Product Details | | Average Customer Rating: |  based on 2 reviews |
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| | Customer Reviews | Average Customer Review: ( 2 customer reviews )
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Most Helpful Customer Reviews
4 of 4 found the following review helpful:
 Takes a Licking and Keeps On.... Sep 19, 2009
By Luna Moth Wilkins
I have dropped this thing on the back deck more times than I can recall...managed to crack one part of the outside casing...but NO DAMAGE to the workings AT ALL. We have taken it everywhere, from the mountains to the beach, across several states, in the car, with no protective sleeve or anything lke that.
I have a 2-yr old and one on the way, so I take this with me wherever the kid leads, to keep up on stupid things like social networking, email, and Internet shopping. Of course it is far more capable than what I use it for.
With embedded mobile Verizon Broadband, we take it on every single trip...sometimes even locally. (And it often gets better reception than our Verizon cell phones...) It is great for a quick reference..."What was the address of that new lunch place again?" "This is a nice neighborhood; what school district is it in?" "Where is the closest chain coffee shop?" as well as for using mapping/driving directions websites and checking weather no matter where you are or where you are headed.
1 of 3 found the following review helpful:
 Perhaps the worst customer service in Industry--but a very tough computer! Feb 28, 2011
By Big Head
PROS: The computer is really tough...but if it breaks, forget it. I bought three supplemental warranties, and they still refused coverage. Touchscreen is good on the road.
CONS: Panasonic Customer Service is non-existent. I spent many hours "on hold" and haggling, and waited nearly a month before Panasonic finally warrantied service on my toughbook.
SUMMARY: Panasonic Toughbook is new to consumer support--the vast part of their sales have been to armed services, emergency response, and institutional customers...They have not developed their customer assistance program, essentially at all.
I spend a lot of time on the road. So, i wanted a computer that would not break. If my computer breaks, i want it fixed as quickly as possible. The toughbook comes with a strong standard warranty. But i did not want to have to worry at all. So i bought pretty much every available warranty...
$250.00 Protection Plus Warranty Upgrade (Years 1-3) plus i purchased the
$180.00 Toughbook Premier 3 Year Service Upgrade and i also purchased the
$175.00 3-Year On-site Service.
Panasonic lost the records for my warranty purchase. Panasonic refused to admit coverage for "accidental damage" saying that only "incidental, non-intentional" damage was covered. Panasonic sells through third-party resellers, so, i had to contact the retailer, and convince them to haggle with Panasonic on my behalf... After weeks of haggling, Panasonic sent me a new computer.(which was really really great) but in the end, not worth all the time I spend waiting "on hold". PS They did not send the DVD player I had purchased with the first computer--so I am without DVD.
The touch screen is good on the road.
The mouse is nearly useless--i bring a cheep laser mouse with me, which makes things much easier.
The keyboard is tiring--But so what?, the computer really is tough...you can spill stuff on it, and wash it off, you can drop it off a table without worrying...but if something big falls on it, don't bother calling them. Buy two Dells with Extra Care on site service, swap out hard drives, and spend five days at a luxury hotel--then buy a toughbook next year when Panasonic figures it out. I would not have minded spending the Seven thousand dollars this computer cost, if Panasonic had been able to service their warranty.
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