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| | Features | Intel Core i7 Processor 3.4GHz10GB DDR3 RAM1.5TB Hard DriveWindows 7 Home Premium
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| | Description | HP Pavilion HPE h8-1000 h8-1050 QN563AA Desktop Computer Core i7 i7-2600 3.4GHz QN563AA#ABA 16 | |
| | Product Details | | Product Length: | 19.65 inches | | Product Width: | 11.22 inches | | Product Height: | 20.51 inches | | Package Length: | 20.25 inches | | Package Width: | 19.0 inches | | Package Height: | 11.25 inches | | Package Weight: | 26.5 pounds | | Average Customer Rating: |  based on 12 reviews |
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| | Customer Reviews | Average Customer Review: ( 12 customer reviews )
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Most Helpful Customer Reviews
27 of 32 found the following review helpful:
 Defective Right Out Of The Box Nov 29, 2011
By JD
My computer was defective right out of the box. I discovered, after spending hours uninstalling the seemingly endless bloatware, paying extra for Microsoft Office and configuring my system for use in my home office, that four of the USB ports did not work. Trying to reinstall updated drivers did not solve the problem, so I contacted technical support. The tech support people are very difficult to understand and not very helpful, at all. There were always long pauses between my speaking and their replies as if they were handling multiple calls simultaneously. Furthermore, they don't actually listen to what I am saying; they simply ask scripted questions and plug my answers into some kind of electronic flow chart. I could do this online myself and save HP the cost of employing these people. After about two hours of getting absolutely nowhere, my rep suggested that I grab a screwdriver, open up my BRAND NEW computer and start tracing wires and searching for loose plugs. I thought I was dreaming at that point, as I have never heard of anything more absurd from customer service in my life. We consumers have apparently replaced HP employees in the assembly plant as the last line of quality control. God only knows how this would affect the warranty, and I'm not ashamed to tell you that, although a pretty effective user of PC's, I am completely unqualified to open up and service a machine. When I refused to do this, the rep finally put me through to another department that actually communicates clearly and attempts to help people.
Unfortunately, the attempts of this second department were still inadequate. They told me to take the machine back to the retailer, and tried to get off the phone as quickly as possible. I explained that this model of PC was not in stock at any retailer in my entire state (it had just been released at the time) so I couldn't just swap it out for another machine. And since I needed it for business, I couldn't afford to wait a week for another one to be delivered. HP offered to pick up the machine, service it and deliver it back to me, but that would have taken even longer. Finally, they agreed to in-home service, but said it would cost me $50 for them to come and fix the defective computer they produced. I told them that was unacceptable and after numerous attempts to somehow make the entire situation seem like my fault (they said I should have accepted the upgraded warranty that was, in fact, never offered to me) they agreed to come out free of charge.
Two days later, (and two days before my service appointment) a package arrived from HP. It was supposed to contain the two parts the tech needed to complete my repair (each pair of USB ports was in a separate location). Unfortunately, only one part was in the box (along with a $10 coupon - awesome). When I told HP about this, they said that someone would be contacting me within 24 hours to confirm the shipping of the second part. When I called back because no one had contacted me, a different rep said that, even though he was very clear about what my issue was, which part I needed and was fully capable of sending it to me in time for my service appointment, he was not allowed to assist me, as he was not the person who originally opened the case. After some prodding, the rep admitted that this was an utterly ridiculous policy and that even the reps had complained to management about it. And, of course, the particular person who was actually permitted to help me would not be available until after my appointment date. He was very adamant, however, that my person would definitely be giving me a call on a specific day to order the additional part.
As you can probably guess, the call never came. When I called HP, they told me that my rep actually had 48 additional hours to contact me, which contradicted what the previous employee had stated. My rep finally called back, only to act completely surprised that only one of the necessary parts had been sent. The tech who came out both times was awesome and he said he has seen quite a few cases similar to mine where brand new HP computers were not working. I asked him if he sees similar cases with other brands and he said he has seen some but his experience has been that HP machines are by far the most troublesome.
The bottom line is that, similar to Toyota in the automotive field, HP has gotten to be the largest in their industry by completely losing sight of individual customer satisfaction and being solely concerned with moving the products out the door. This fixation on sales is exactly what led to the disasters at Ford, Gateway and Dell, but no one at HP seems to care. I remember when HP products were the most reliable you could buy and I never dreamed of having an issue with one. Now, the company doesn't even seem to quality-check their products before shipment and simply relies on retailer return policies and incompetent "customer service" reps to pick up the pieces when there is an issue. I will be needing about 10 new PC's for my business within the next six months, and I can guarantee that I will not even be considering an HP after this experience. The people there should be ashamed of themselves and this typifies exactly what's wrong with so many American corporations: extreme arrogance, underestimation of consumer intelligence and a complete disconnect with what's actually occurring in the trenches on a day-to-day basis. Bill Hewlett and Dave Packard would be rolling over in their graves if they knew what has been done with their beloved company.
There is too much competition out there, especially in this economy, to have to settle for this type of product and service. I am sure HP is thrilled that, in the end, I kept the machine, but trust me, If I didn't need it to keep the business running, I would have returned it as quickly as possible. Without a doubt, this will be my last HP computer (as if they even care). Also, I tried to post this review on walmart.com, where I purchased the computer, but they are obviously in bed with HP and wouldn't do it. When I inquired about this I received no reply. Thanks, Amazon!!
15 of 19 found the following review helpful:
 Review- Sep 11, 2011
By Eric
I'm very happy with my purchase.
This desktop pc is so amazing, I've been playing all my favorite games such as Starcraft 2, Counter-Strike Source, Crysis, Battefield 2 etc all on high-settings with absolutely smooth quality. This computer is so amazing, it looks really cool and stylish, but doesn't go overboard either it looks just right. I would recommend others to buy this pc as well...... it's pretty expensive but if you can afford you should buy! Sign up for amazon prime trial and you will get the pc in exactly two days like me and get gaming :P I think buying on amazon is pretty good deal, compared to like bestbuys where you would pay 1239$ then pay sales tax which is even more. Amazon is just $1239 flat. This HP computer also comes with a one year warranty, i called HP and they confirmed. Ok thanks for reading my review~ back to playing starcraft 2 :D
5 of 6 found the following review helpful:
HP Pavilion Elite h8-1050 Desktop Computer - Black Oct 23, 2011
By Rev. Dr. Doc
Fulfillment on this order was as described, on time, in good shipment order. Upon initial power-up, I did not get output to my monitor as this machine has a multi-output display card (ATI Radeon HD 6850), and the instructions that came with it did not indicate which output to plug into for the initial power up. I used the upper DVI outport with the supplied DVI/VGP adapter. I unpluged the power then swaped to the lower DVI outport with adapter, and plugged the power in and powered up for the second time. This time the Windows 7 o\s began to boot (as I got monitor output this time), but stalled with an error message stating to continue installation with install disks. This machine does not come with installation disks as it is shipped with the o\s pre-installed with a separate partition for a complete system restore. I did'nt know how to begin the system restore, and the supplied documentation did not say how to do a restore from the restore partition, so I called HP customer care, and their representative talked me through the restore process. It would had been faster if the fellow on the other end could relate to what I was asking him, that is, which F-key do I press durning boot to get to the restore partition, but he insisted to walk me through all their protocol, which took about 20 minutes, before he got to; "Power the computer off, then on and continuously press F11," to which I got the system restore screen. At that point, the restore went flawlessly and the computer is up and running. The first thing I did after I got off the phone was make system restore DVD's with the supplied utility which allows you to make one copy of the full system restore either on DVD's or a USB drive. I opted to make DVD's which took three DVD+R 4.7 GB disks. I've had this computer for a few days now and so far it is stable from an o\s standpoint, and I had no other issues so far. HP customer care can be a bit anoying when trying to get a simple answer to a simple question, but the fellow was very helpful and stayed on the line with me until I got the computer o\s restored and running, which was nice. It took about an hour to get the o\s restored one I began the reinstallation (fully automatic reinstall, no need to reformat the damaged partition) and it was nice that he was concerned that the computer was restored to factory specs and running. I was thankful that he didn't have a real heavy eastern Indian accent and that I had no problem understanding and communicating with him. I plan on using the multi-screen capability for my flight simulators and when working with spereasheets. I haven't used the HDMI outputs yet, but I do plan on using them with an HDTV monitor in a multi screen configuration. So far, this computer rocks!
32 of 45 found the following review helpful:
 Engineering Flawed - Tech Support Failure Aug 20, 2011
By Russ80012
"Russ80012"
I purchased the HP Pavilion HPE h8xt in early August 2011 to replace another HP PC whose RAID system had failed.
There seems to have been a substantial product quality and engineering "downgrade" to my new PC as compared to my former 3-year old PC. The new unit is lacking many of the features the old PC had; most noticeably the integrated USB drive bays. That lack notwithstanding....
I was fairly happy with my unit upon its arrival. Setup was clean and painless and, happily, I noticed that the amount of "bloatware" HP usually loads on its desktops has lessened somewhat.
I spent the next 7 or so days reloading personal data to my new PC from several backups I had performed prior to the RAID failure on my old PC. Then I noticed that the advertised USB 3.0 ports on top of the PC did not work. At first I assumed that this was due to attaching USB 2.0 devices to the ports. But we all know that USB 3.0 is universally backward compatible to USB 2.0 devices. Right?
Shortly afterward, the ports ceased to function at all. At that time, I checked the Windows Hardware Device Manager and found that the device was reporting as no longer working due to a driver failure. Attempts to reinstall the driver usin the common "reinstall" method built into device manager failed. I proceeded to log several tech support calls.
Call # 1: The technician ran me through doing several things I told him I had already done; e.g., uninstalling/reinstalling the device and drivers via device manager. After more than 1 hour of failed attempts, he gave me instructions to reload the chipset drivers from HP's website and ended the call. That, too, failed.
Call # 2: The next technician requested that I run the boot time diagnostics and ended the call. I did so - nothing changed.
Call # 3: The technician reported that he was having problems accessing HPs databases and told me he would call me back shortly. He never did.
Call #4: The techician (the only native English speaking tech), ran through another series of uninstalling/reinstalling the device and drivers. Again, to no avail. He then insisted it would be fixed if we performed a System Restore. I (very) hesitantly agreed to do so. Not only did this NOT fix the issue, it adversely affected several applications and erased 2 weeks worth of desktop and system customizations I had performed. He then proceeded to requested that we perform a total system erase and restore using the built in HP "reload" mechanisms. This, of course, would undo all data restorations and customizations I had done. I told him this was not acceptable and yet, he insisted they would not provide a replacement USB hub until the system had been restored to its shipping state. I requested he escalate to someone who might have the authority to authorize a replacement part prior to a system restoration. He returned a short time later, apologized and indicated they would initiate a parts replacement call right away. But WAIT! The part seems to be on back order and will not be available for 2-3 weeks.
After this call ended, I took the time to do some further reseaerach into the issue and found an updated driver on the USB Hubs manufacturer website. I loaded up the driver and EUREKA! Everything is working fine.
I seriouslly doubt I will ever purchase another HP product.
2 of 2 found the following review helpful:
Did not work as advertised. Feb 10, 2012
By Brett
This computer according to HP's spec sheet is supposed to support up to three monitors, but after three days with tech support I was informed that the power supply was not large enough for more than two monitors, and that for a fee (which was later offered for free), they could upgrade me to a larger power supply. I turned the offer down, because I had already had two other issues with the computer, and was afraid that they were just guessing this was the fix.
Problems: First HP sent a wireless Spanish language keyboard that did not work in English or Spanish :), next I had to re-install windows out of the box, because only one monitor would work. This fixed the single monitor issue, but not the wireless keyboard, nor triple monitor issue. Last, I went out and purchased on HP's advice several additional types of monitor cables, and a monitor with the new DisplayPort connection. This did not fix my problem, but at least I have a great new Asus monitor.
I can say that HP's tech support was friendly, but I am not sure if they can support their own products.
See all 12 customer reviews on Amazon.com
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